Dear Rob Paul et al,

 

I thought I would write to you to say how very pleased I have been with the service that you provided when installing my new flooring.

 

The service was not only personal but very professional from start to finish. I particularly liked the fact that you quoted me on the same evening that you came to visit and I was able to make my decision quickly and be provided with an exact date for the commencement of the job.

 

I was able to contact you about problems that I had encountered and you were always helpful and willing to accomodate  which was very reassuring.

 

The work that you carried out was of a very high standard and although I was not present I felt very confident that you had not taken any short cuts. In fact I was very impressed that you rearranged your work schedule because the sub flooring was not dry enough .

 

Again I would like to thank you and your team for the high standard of work you provided and will certainly be recommending you to all my friends.

 

Yours sincerely

 

 

Sandra Paterson